STORE POLICIES

Shipping Policy

All orders will be shipped within 2 to 3 business days.

You’ll receive a tracking number via email when your order is shipped. Please note that it may take up to 24 hours for tracking information to appear. If you created an account, you can also login to see order details and change any recurring subscriptions.

We do not ship to PO Boxes.

Return and Refund Policies

While we never want to be in a situation where you are unhappy with your order, we understand that it happens. Unfortunately, because our products are perishable, all food sales are final. If you feel that there was a unique error in your purchasing experience, please contact us at info@maxinesheavenly.com. It is our priority to make your experiences with our products perfect, so if the error was our fault, we will do everything we can to make it right.

To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Maxine’s Heavenly is not responsible for damage or loss as a result of mishandling by the shipping company or the return of product because you gave us the wrong address. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.

Privacy Policy

We take your privacy and your privacy concerns very seriously. That is why we have adopted our Privacy Policy explaining our online information collection practices and the choices you can make about the way information is collected and used.

This website is owned and operated exclusively by Maxine’s Heavenly. We understand and are sensitive to your concerns about privacy. As a result we have composed this page in order to address how and why we collect personal information from this website and what it is used for.

This Privacy Policy discloses how Maxine’s Heavenly and its Affiliates (Affiliates are defined as contractors, service providers, and other entities acting on behalf of, and with authorization from, Maxine’s Heavenly) collect, protect, use and share information gathered about you on our website. This Privacy Policy applies to this website, however it is accessed and/or used (e.g. through personal computers, mobile devices, or otherwise), and other interactive features, applications, or downloads operated by Maxine’s Heavenly that are available through this website or that interact with this website and post this Privacy Policy.

What we collect: When you visit our website, we only collect personal information from you (such as your name, address, phone number, e-mail address, etc.) if you voluntarily provide it to us. Depending on the purpose for which the information was provided, we may use the information to communicate with you regarding our products, services, and promotions, to provide you with other information or materials that you request, to customize your interactive experience, and/or to improve our products and services.

Here are the circumstances in which we might ask for personal information from our consumers through our site, the types of information we obtain, and how we might use the information:

  • If you contact our Customer Service department through our site, we may ask you for personal information such as your name, address, phone number, or e-mail address so that we can respond to your questions or comments. (If you send us an e-mail, we will at a minimum obtain your e-mail address)
  • You may be asked to provide personal information if you:
    • ask to receive an online newsletter or other information or material from us
    • register to receive coupons
    • register for a sweepstakes, contest, or other promotion
    • otherwise participate in features of our website that ask for personal information
  • If you purchase or otherwise request a product, publication, or promotional offering from us or take advantage of a rebate or similar offer, you may be required to provide your contact and/or payment information (such as a credit card number) in order for us to process your request.

Your participation in any of these activities (and therefore your provision of personally identifiable information) is entirely voluntary. We may use the information you provide to respond to your questions or comments, to administer our promotions and sites, to fulfill your request, subscription, or order, or to otherwise provide or improve our products and services.

We will not send you any online newsletter or similar e-mail communication unless you expressly consent to receive such a communication from us. And if you do choose to receive any such e-mail communication from us, you will always have the opportunity to “unsubscribe” from receiving the e-mail at any time.

Sharing of Information

Except as previously noted, personal information received from any visitor will only be used for the purpose for which it was provided or for internal marketing purposes, or product development purposes, and will not be sold or provided to third parties.

We may provide your personal information to third parties who provide services on our behalf. These parties may use the information solely in conjunction with the specific services they provide for us (e.g., fulfillment of an order, responding to your question or comment, providing a sweepstakes prize, deployment of a consumer survey, investigation of a complaint, etc.). Some of these third parties may be involved in administering or supplementing our databases and will need to have access to the information in order to do so. For example, we may retain a third party to verify the accuracy of information within our databases or to gather additional information about individuals within our databases from commercially available sources.

We reserve the right to disclose any personal information as needed if such information is requested by law enforcement agencies or if we are required to do so by law, regulation, subpoena, court order, or by a government entity. We also may disclose personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law or legal rights, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating the terms of use of our site or any other terms applicable to any activity or feature of our site.

Shopping

Personal information, including your name, billing and credit card information, mailing address, email address and telephone number, which is necessary to fulfill orders for products, will be collected by Maxine’s Heavenly.

We also use Google Analytics to collect cookie-based anonymous data from our website visitors. Please note that no personally-identifiable information is collected by Google Analytics. Anonymous information collected by Google Analytics is used in aggregate to help us better understand how visitors use our website and improve our product offering and services. You may opt-out of this data collection by clearing your web browser’s cookies or by installing the Opt-Out Browser Add-on, which can be found here.

Security Measures

Our site is protected by a fully validated 256-bit encryption SSL certificate to keep sensitive data secure.

United States Only

This website is intended for use by residents of the United States of America only. All matters relating to this site are governed by the laws of the State of California in the United States. If you are located outside of the United States and you contact us, please be advised that any information you provide to us will be transferred to the United States and that by submitting information you explicitly authorize this transfer and the processing of this information within the United States.

Notes and Revisions

We reserve the right to change or replace this Privacy Policy at our sole discretion at any time. Please check back from time to time to ensure that you are aware of any updates or changes in this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information gathered via this site.

Consent to the Terms of this Privacy Policy

By using this website, you signify your assent to all of the terms of this Privacy Policy and this website’s Terms of Use. If you do not agree with any term of this Privacy Policy or our Terms of Use, please do not use this site or submit any personally identifiable information.

Your Information

You always have the right to review and update the information that you previously provided to us at this website. You may contact us as described immediately below in order to arrange this or to ask us to remove you from our list of email addresses to which we send email newsletters. All of our email newsletters also contain an “unsubscribe” link that you can click through to unsubscribe from future emails.

Contact Us 

Should you have any questions or concerns about this Privacy Policy or about our collection or use of information, please email us at info@MaxinesHeavenly.com. You may also reach us by telephone at 1-747-444-0944.

Terms and Conditions

This website is owned and operated by Maxine’s Heavenly and is provided for your personal entertainment, information, and education. Your use of this website is subject to the following terms and conditions. Your use of this website constitutes your acceptance of these terms and conditions and your agreement to be bound by them. If you do not agree to these terms or if you do not agree to our Privacy Policy posted on this site please do not use this website or any services offered by this website.

We reserve the right to change these terms and conditions at any time without notice. Please check back often to ensure you are aware of any updates or changes to these terms.

United States Only 

Unless otherwise specified, the materials in this Website are presented solely for the purpose of promoting products or programs available in the United States, its territories, possessions, and protectorates. We make no representation that materials in the site are appropriate or available for use in other locations. If you access the site from locations other than the United States, you are responsible for compliance with any applicable local laws.

Copyright and Intellectual Property Policy 

All names, logos, service marks, and trademarks appearing in this Website, including the trademarks, service marks, brand identities, characters, trade names, graphics, designs, copyrights, trade dress, and all other intellectual property (“Content”), except as otherwise noted, are protected intellectual property of, or used with permission or under license by, Maxine’s Heavenly and its affiliates. This includes the entire Content of the Website, copyrighted and protected as a collective work.

The use or misuse of these trademarks or any other content on this site, except as provided in these Terms of Use or in the site content, is strictly prohibited. You may print copies of the information on this site for your personal use, store the files on your computer for personal use, or reference this server from your own documents. However, you may not distribute text or graphics to others without our express written consent. Also, you may not, without our permission, copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. We reserve all other rights.

Your use of the Website is limited to personal and non-commercial use only unless other uses are granted expressly to you. You may not copy, distribute, modify, transmit, reuse, re-post, or otherwise display the Website Content for public or commercial purposes without our written permission for such use of Content.

Maxine’s Heavenly respects the intellectual property of others, and we ask our users to do the same. Maxine’s Heavenly has no responsibility for content on other websites that you may find or access when using Maxine’s Heavenly products or services. Material available on or through other websites may be protected by copyright and the intellectual property laws of the United States and/or other countries. The terms of use of those websites, and not this Website’s Terms of Use, govern your use of that material.

It is the policy of Maxine’s Heavenly, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who may infringe or repeatedly infringe the copyrights or other intellectual property rights of Maxine’s Heavenly and/or others.

Disclaimer

Your use of the Website is at your risk. Neither Maxine’s Heavenly nor any of its affiliates will be liable for any damages including direct, indirect, incidental, consequential, or punitive damages, arising out of your access to or use of the Website and however caused, whether in contract or tort. If you become dissatisfied in any way with this Website or its Terms of Use or Privacy Policy, your sole and exclusive remedy is to stop using this Website and its services. (Some states do not allow the disclaimer of implied warranties or the exclusion or limitation of certain types of damages, so these provisions may not apply to you. If any portion of these limitations on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Maxine’s Heavenly and its affiliates shall not exceed one hundred dollars ($100).)

Links

This Website may contain Links allowing you to leave this Website for other sites that are not under our control. We are not endorsing any such Linked sites. We are not responsible for the contents or transmission of any Linked Site or any Link contained in a Linked Site or for ensuring that the Linked Sites are error and virus free. Nor are we responsible for the terms of use or privacy practices of such sites. We encourage you to carefully read the policies of each site you visit.

Linking to Us

Maxine’s Heavenly copyrighted text and files may not be uploaded to other websites, news groups, or electronic mailing lists without special permission. Instead, other sites are encouraged to link to our web pages. While permission is not required for linking to our sites, we do ask that you send us a courtesy notice informing us that a link is being established.

Choice of Law and Enforcement 

Your access to the Website as well as the terms and conditions and the agreement they create are governed and interpreted by the laws of the State of California without regard for conflict of the law’s provisions.

Agreeing to Terms

If you do not agree to these Terms of Use or the Privacy Policy posted on the Website, please do not use this site or any services offered by this site. We reserve the right to make changes to these terms at any time. Please check back from time to time to ensure you are aware of any updates or changes. Your use of our Website indicates acceptance of all terms.

Contact Information

You may send your comments to us at info@MaxinesHeavenly.com.

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