We ship using USPS and UPS.

All orders will be shipped within 2 to 3 business days, except in hot summer months when shipments will go out Monday, Tuesday, and Wednesday only.

You’ll receive a tracking number via email when your order is shipped. Please note that it may take up to 24 hours for tracking information to appear. If you created an account, you can also login to see order details and change any recurring subscriptions.

Shipping to the contiguous United states only (no Hawaii or Alaska).

We do not ship to PO Boxes.

As we grow, we look forward to providing faster shipping and wider distribution!

Cookies ship from Los Angeles, CA. So west coast folks might receive theirs a few days before east coast.

While we never want to be in a situation where you are unhappy with your order, we understand that it happens. Unfortunately, because our products are perishable, all food sales are final.

If you feel that there was a unique error in your experience, please contact us at rachel@maxinesheavenly.com. It is our priority to make your experience with our products perfect, so if the error was our fault, we will do everything we can to make it right.

To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Maxine’s Heavenly is not responsible for damage or loss as a result of mishandling by the shipping company or the return of product because you gave us the wrong address.

Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.

About 10 months. After that they get a little stale. They will last longer if you put them in the freezer.

We take sustainability seriously. Palm fruit oil is the most sustainable oil on earth when produced responsibly. It produces the highest yield per square foot and uses the least amount of resource to make.

The Palm Fruit Oil we use is:

RSPO certified so we ensure it's sustainably sourced.

Not sourced from countries with orangutans or bengal tigers.

We appreciate your concern. We know palm oil is a hot button issue, and we work hard to source the best ingredients.

Here is an article you might find interesting on the subject.

We use coconut sugar and dates to sweeten our cookies. These are unrefined, lower glycemic sugars that don't cause a sugar spike/crash and are as close to the original plant as you can get.

Faced with the alternatives of using refined, high glycemic table sugar or alternative sugars that can cause an aftertaste and stomach upset, we felt that using these coconut sugar and dates was the most natural way to sweeten our treats.

Coconut sugar comes from the sap of a coconut palm tree and does not taste like coconut at all.