Our Cookies

While each cookies flavor is a little different, we do have a whole page devoted to our base ingredients.

How many calories, grams of sugar, etc. are in your cookies?

It depends on what cookie you’re eating. Please visit our store and click on the cookie whose nutritional information you are seeking. Each page details the ingredients for that cookie and displays the same nutritional label you will find on the back of the cookie package.

I'm allergic to ( fill in the blank ) ... is your product safe for me?

We’re pretty good unless you’re allergic to nuts. But check our allergen information page.

What certifications do you have?

Our cookies are:

Certified Gluten Free by the Gluten Intolerance Group
Certified Vegan by Vegan Action
Verified non-GMO by The Non-GMO Project
Certified Kosher through EarthKosher

What is the shelf life of your cookies?

8 months. After that they get a little stale. If you need to keep them around for a while, put them in the freezer.

Are your cookies organic?

We provide as many ingredients as we can in an organic form. The pricing of organic ingredients make it nearly impossible for us to create a cookie right now that is affordable. But as we grow, and the economies of scale make it possible, we hope to transition to all organic.

Do you use Fair Trade chocolate?

We traded some brick and wood for the chocolate, fair and square. Oh, this isn’t the place for a Settlers of Catan joke? *sigh*

The cocoa we use for our Chocolate Chocolate Chip cookies is fair trade.

Our chocolate chunks are not fair trade, but our supplier is committed to operating in an ethical, responsible, and safe manner, with no child labor. They have robust policies and plans in place to eradicate child labor froom the supply chain, lift cocoa farmers out of poverty, become carbon and forest positive, and have 100% sustainable ingredients in all of their products.

Augh! Palm oil is bad! Will you make a cookie without it?

We take sustainability seriously. Palm fruit oil is the most sustainable oil on earth when produced responsibly. It produces the highest yield per square foot and uses the least amount of resource to make.

The Palm Fruit Oil we use is:

RSPO certified so we ensure it's sustainably sourced.
Not sourced from countries with orangutans or bengal tigers.

We appreciate your concern. We know palm oil is a hot button issue, and we work hard to source the best ingredients.

Here is an article you might find interesting on the subject.

Is there a difference between palm fruit oil and palm kernel oil?

There sure is. There’s a lot of hubbub about palm oils. We’ve done a lot of work to make sure we are using a healthy, sustainable oil, because we’re really picky about our ingredients.

Palm fruit is a fleshy orange fruit. And palm fruit oil comes from – you guessed it – the fruit. Palm kernel oil comes from the core of the plant, the kernel, which contains highly saturated fats.

We source Roundtable on Sustainable Palm Oil (RSPO) Certified oil. You can read more about this on our ingredients page.

You use coconut sugar. I don't like coconut. I won't like these cookies.

Well first of all, that’s not a question.

And second, we use coconut sugar in our cookies because refined white sugar isn’t great for you, but it doesn’t taste like coconut. It tastes a little like brown sugar.

Oh, and third, don’t be so quick to decide what you like and don’t like! Lots of people judge because of all the labels on these bad boys (vegan, gluten free, soy free, etc.), but we consistently blow people’s minds with how good they are. #LifeLessons

Learn more about coconut sugar on our ingredients page.

How much sugar is in your cookies?

We use coconut sugar and dates to sweeten our cookies (see the question above for more info). Each cookie has about 6 grams of sugar. To put that in perspective:

1 can of Coke has 39 grams of sugar (high fructose corn syrup)
1 medium apple has about 19 grams of sugar (fructose and sucrose)
1 half of a Lenny & Larry’s cookie has 14 grams (cane sugar)

Our cookies are a treat and taste sweet, but they aren’t a sugar bomb.

Can I freeze your cookies?

Yup!

My store-of-choice doesn't carry Maxine's Heavenly. What can I do?

Ask the store manager to carry our cookies! Sometimes this is all it takes. We’re working hard on our end to get our cookies in all the stores (#WorldDomination), but your voice is helpful and appreciated!

To make it easy for you, we’ve created a request letter. Just print it out, sign it, and hand it to the store manager or buyer. You can get the letter here.

Do you offer free samples or coupons?

Sometimes! The best way to get your hands on these is to visit our booth at an event. The second best way is to join our email list. Our newsletter is where we share discounts, coupons, and news like new product releases. Sign up now!

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Can I write about you on my blog/publication/social media channel?

Yes you can! Email Rachel and she’ll see if it makes sense for a collaboration. As a heads up, we don’t do sponsored posts at the moment. We prefer real, non-biased reviews and social shoutouts.

Cookie Club Questions

How do I join?

Joining is easy.

Click on the item you want.
In the product description, you'll see the option to purchase once or to subscribe. Choose to subscribe!
Do this for all the products you want, choose your frequency, and check out and follow the regular process from there!

Please note that you are able to purchase one time items and subscription items during the same checkout process.

Can I change my shipping/billing information?

Yes!

Log in to your account here (or click the person icon in the upper right corner)
Click Manage Subscription (in green on the right)”
Click “View Details” under your order.
You'll see a list of options there, including "Address and Shipping Information" and "Billing Information". Click on the dropdown of choice.

If you run into any issues, email rachel@maxinesheavenly.com for help.

Can I change what goes in my order from month to month?

Sure can.

To ADD items to your order:

Log in to your account here (or click the person icon in the upper right corner)
Click SHOP in the top menu bar to visit the store.
Click on the product you want to add. You should see a green button under the add to cart button that says "Add to Existing Subscription"
Click "Add" in the pop up.

To REMOVE items from your order:

Log in to your account here (or click the person icon in the upper right corner)
Click Manage Subscription (in green on the right)”
Click “View Details” under your order.
You'll see a list of options, including "Products in your subscription".
You'll see "Edit Quantity" in blue at the top or "Remove product" in red next to the item.

If you run into any issues, email rachel@maxinesheavenly.com for help.

Can I pause my membership?

Sure can.

Log in to your account here (or click the person icon in the upper right corner)
Click Manage Subscription (in green on the right)
On the bottom right you'll see your Subscription Status as Active. Right next to it is the option to pause your subscription.

You can resume your order any time, by following the same steps and clicking "Resume Subscription."

Please note that if your order has already gone through, we may have already charged you and started to ship. If the cookies are out of our hands, we can’t cancel that order or refund. If you run into any issues, email rachel@maxinesheavenly.com for help.

Can I cancel my membership?

There are no chains with these cookies. Cancel anytime.

Log in to your account here (or click the person icon in the upper right corner)
Click Manage Subscription (in green on the right)”
Click “View Details” under your order.
You'll see a list of options. The last option is Cancel Subscription.
Click that dropdown menu and click the red "Cancel Subscription" button.

Please note that if it’s really close to the time that your order is supposed to go out again, we may have already charged you and started to ship. If the cookies are out of our hands, we can’t cancel that order or refund. If you run into any issues, email rachel@maxinesheavenly.com for help.

Wholesale FAQs

Do you have a wholesale catalog?

Our online wholesale shop can be accessed at https://maxinesheavenly.com/pages/wholesale-store once you have a wholesale account set up.

How do I set up a wholesale account?

You can apply for an account here.

We’ll check the info, and if you are approved, will send you your account information and the shop URL within 1-2 days.

Who is eligible for wholesale?

Grocery and other retail stores that carry our products can order through our wholesale shop. We also accept businesses that purchase snacks for their employees.

Are there minimums?

You must order a minimum of $50 to get wholesale pricing.

Free shipping is available for orders over $149. Orders below this amount will pay $9.99 shipping.

Can I create a recurring order?

Absolutely! Many businesses prefer to enter a “set it and forget it” order. Just chose the option to Subscribe on the cart page, and choose your frequency.

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