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About Maxine's Heavenly

What does Sweetened By Nature mean?

Sweetened by Nature is our way of saying we use natural sugars to sweeten our products.

Natural sugars are a great alternative to highly refined sweeteners for a few reasons:

1. They are unrefined. When sugar goes through the refinement process, it strips away any nutrients, not to mention the refinement process itself which requires a large factory, chemicals, and bleaching.

2. They are better for your body. Refined sugar shoots straight through your system, which is why kids bounce off the walls after you feed them sugar and crash when the sugar has made its way through. Refined sweeteners like erythritol, stevia, and monk fruit (surprise! those sweeteners are heavily refined, despite being marketed as natural) are so confusing to your body that they are not even digestible. That's why many people experience gastro-intestinal issues when they consume them.

3. They are delicious! Coconut sugar is very similar to brown sugar in taste and dates are a delicious taste all their own.

Mother Nature served us up some pretty sweet things - why mess with them?

Why are Maxine's Heavenly cookies so filling / satisfying?

We've all been the victims of cookies. You eat and eat and eat and are never satisfied.

But not with Maxine's Heavenly! Our soft-baked cookies are very satiating—you can eat one or two and feel full. There are several reasons for this:

- Our cookies aren't made with empty calories. All our ingredients hold nutritional value, which your hunger hormones respond well to.

- Our first ingredient is oats, which are a naturally filling whole grain due to the high fiber content.

- We use low glycemic sugars, which move through your system slower.

Traditional cookies made with heavily refined flours and sugars don't provide much nutritional value, so they leave you wanting more.Your body reacts well to real, natural ingredients like the ones in Maxine's Heavenly cookies!

What is your most popular cookie flavor?

While this answer changes slightly all the time, our #1 seller has always been Chocolate Chocolate Chunk. Who doesn't love a double chocolate cookie?

Cinnamon Oatmeal Raisin is our favorite sleeper hit. A lot of people don't like raisins in their cookie and then find a new favorite in our Cinnamon Oatmeal Raisin.

Click here to shop our best sellers.

Nutrition & Ingredients

Are these cookies made with 100% unrefined, natural sugar?

We use coconut sugar and dates to sweeten our cookies. These are unrefined, lower glycemic sugars that don't cause a sugar spike/crash and are as close to the original plant as you can get.

Faced with the alternatives of using refined, high glycemic table sugar or alternative sugars that can cause an aftertaste and stomach upset, we felt that using these coconut sugar and dates was the most natural way to sweeten our treats.

Coconut sugar comes from the sap of a coconut palm tree and does not taste like coconut at all.

Please note that our chocolate chunks currently contain organic cane sugar. We have found it challenging to source reasonably priced chocolate chunks without cane sugar, though our team is working diligently on this. In the meantime, we use chocolate chunks with organic cane sugar. While it is refined somewhat, it has not been refined using chemicals or bleaching, which is the top priority for us and the main reason we dislike regular white sugar. All of our non-chocolate flavors are made with fully unrefined sugars.

Are your oats glyphosate free?

Yes, our oats are glyphosate free.

In addition, our cookies are certified gluten free. This gluten free certification is more strict than purity protocol when it comes to gluten control. GFCO requires products to contain less than 10 ppm gluten. For comparison, the FDA allows the gluten free label for any finished goods containing less than 20 ppm.

Why do you use Palm Oil?

We know the use of palm oil is a hot button issue, and we take sustainability seriously. Palm fruit oil is the most sustainable oil on earth when produced responsibly. It produces the highest yield per square foot and uses the least amount of resource to make.

We use RSPO Certified Palm Oil. RSPO is the gold standard certification for sustainable production of palm oil.

Learn more about our thoughts on Palm Oil here.

Is your chocolate made with slave labor?

No. Here is a statement from our chocolate supplier:

It is policy of the Company not to hire minors, nor accept the work of minors who contravene the National Legislation; neither does it hire or use forced labor as a means, under any modality.

Likewise, it is our policy to protect children against economic exploitation and against the performance of any forced labor that may be dangerous or that prevents access to education, that is harmful to their health and physical, mental, moral or social development.

It is our commitment to collaborate with our customers, suppliers and third parties, eliminating any child labor practice. We are fully committed to respecting human rights within the supply chain. We also take appropriate measures to ensure that our employees understand our policy against forced labor, child labor, slavery practices and human trafficking.

Are these cookies good for diabetics?

We don't claim to be a diabetic-friendly cookie. Decisions about what you eat should be made with your doctor.

That said, the sugars we use are low glycemic, and the fiber and nutritients in both the sugars and cookies help slow down the metabolizing process. We have heard from some diabetics that our cookies do not spike their blood sugar, but we suggest you talk to your doctor before trying them.

Are your cookies allergy-friendly?

Our cookies are free from many of the top allergens:

- Milk
- Eggs
- Wheat
- Soy
- Corn
- Fish/Shellfish
- Celery
- Mustard Seed
- Sulphur dioxide and sulphites
- Lupin
- Mollusks

Many of our flavors do contain nuts and all flavors are made on shared equipment. Cross-contamination of nuts is possible. You should not eat our cookies if you have a nut allergy.

As for tree nuts, we use coconut in the form of coconut sugar and nectar. While the FDA classifies coconuts as tree nuts, most people who are allergic to tree nuts are able to eat coconut. Please note that coconut sugar and nectar is made from the sap of flower buds from the coconut palm tree, not coconuts themselves.

Learn more about allergens here.

Are your cookies organic?

We provide as many ingredients as we can in an organic form. The pricing of organic ingredients make it nearly impossible for us to create a cookie right now that is affordable. But as we grow, and the economies of scale make it possible, we hope to transition to all organic.

Are you cookies low sugar?

Low is relative, but each cookie has about 5 grams of sugar. In addition, we sweeten our cookies with low-glycemic coconut sugar and dates. To put that in perspective:

One half of a Lenny & Larry’s cookie has 14 grams (cane sugar)

One Pepperidge Farm Montauk cookie has 12g sugar (dextrose, sugar, fructose, brown sugar, invert sugar, corn syrup solids)

One Tate's Bakeshop cookie has 12g sugar (Cane Sugar, Brown Cane Sugar)

Three Oreos have 14g sugar (sugar and high fructose corn syrup)

Two Chewy Chips Ahoy have 12g sugar (high fructose corn syrup, dextrose, sugar)

Our cookies are a treat and taste sweet, but they aren’t a sugar bomb.

Are your cookies healthy?

While we use the term "healthy cookies" from time to time, we are aware that health means different things to different people.

In general, we view a healthy cookie to mean one made with nutritious, natural ingredients and without empty calories. We are particularly proud that we have made such delicious cookies from natural sugars. Many cookies that are marketed as healthy are made with highly refined sweeteners like monk fruit, stevia, and erythritol that your body can't digest.

So, yes, we think we are a healthy cookies. What we are not is:
- A weight loss cookie
- A paleo cookie
- A keto cookie
- A low calorie cookie
- A low carb cookie

Those things in and of themselves aren't necessarily healthy.

Are your cookies vegan?

Yes, our soft-baked cookies are certified vegan through the Vegan Action group.

We're proud to be a vegan brand. We feel that producing plant-based products is not only better for our bodies, but also better for the environment, and of course cruelty-free!

Are your products gluten free?

Yes, our soft-baked cookies are certified gluten free through the Gluten Free Certification Organization.

We're excited to be able to offer gluten free cookies that actually taste good! We know that for far too long, Celiacs and others on a gluten-free diet have had to make do with some less-than-delicious products. We work hard to create gluten free baked goods that taste just like homemade.

Please note that our cookies contain oats. While oats are naturally gluten free, some people who are sensitive to gluten are also not able to eat oats.

Are your products kosher?

Yes, our soft-baked cookies are certified Kosher through EarthKosher

Are your products non-GMO?

Yes, our soft-baked cookies are certified non-GMO through the Non-GMO Project

Are your products soy free?

Yes, our cookies are soy free. While soy isn't necessarily bad, it is often hard to find a vegan product without soy, so we felt it was important to offer something without it.

In addition, you'll find that most companies use soy lecithin in their products. But there are three big issues with using soy lecithin:

- Many people are allergic to soy.
- Most soy is genetically modified.
- Soy lecithin is often processed with chemicals.

Sunflower lecithin, which is what we use, is the opposite. Most sunflower lecithin is organic, not genetically-modified, and is not processed with chemicals. It is also not considered a top allergen.

We have chosen to use sunflower lecithin, despite the added cost, as quality ingredients for our cookies is a top priority for us.

Are these cookies good for breastfeeding mothers?

We have heard from several people that our cookies help increase their milk production. We have not set out to make a lactation cookie, but our first ingredient is oats, which has been known to increase milk production.

Are you looking for a gift for a new mom? Try gifting her some Maxine's Heavenly cookies!

What is the shelf-life of your cookies? Do you use preservatives? Can you freeze them?

The shelf life of our cookies is about 10 months. You can put them in the freezer to prolong their expiration date.

We proudly do not use any preservatives in Maxine's Heavenly cookies. Our longer shelf life has been obtained through years of work on our recipes to reach the perfect balance of ingredients that keep the flavors and moisture contained within the cookies. It has been a long process with a lot of trial and error, but today you can enjoy the fruits of that labor.

Shipping & Returns

What are your shipping and return policies?

While we never want to be in a situation where you are unhappy with your order, we understand that it happens. Unfortunately, because our products are perishable, all food sales are final.

If you feel that there was a unique error in your experience, please contact us at info@maxinesheavenly.com. It is our priority to make your experience with our products perfect, so if the error was our fault, we will do everything we can to make it right.

To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Maxine’s Heavenly is not responsible for damage or loss as a result of mishandling by the shipping company or the return of product because you gave us the wrong address.

Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.

How do you ship your products?

We ship using USPS and UPS.

All orders will be shipped within 1 to 3 business days. You will receive a tracking number via email when your order is shipped. Please note that it may take up to 24 hours for tracking information to appear. If you created an account, you can also login to see order details and change any recurring subscriptions.

Shipping to the contiguous United states only (no Hawaii or Alaska).

As we grow, we look forward to providing faster shipping and wider distribution!

Subscribe & Save

How do I join?

Joining is easy! Simply go to the page of the product you're interested in. There will be a prompt to either purchase once or subscribe & save. Click subscribe and save and choose your frequency.

Do this for all the products you want to purchase and then checkout like normal!

Please note that not all of our products are available for Subscribe & Save.

What are the benefits?

Besides having cookies delivered right to your door on a regular schedule and being able to brag that you are in a Cookie Club? Well, you'll get:

- 5% off your total
- VIP status (be the first to hear about new products and get the biggest discounts)
- Choose your frequency
- Convenient delivery to your door
- No hidden fees
- Pause or cancel anytime
- Change frequency anytime
- Switch flavors or quanities anytime
- No surprises! We’ll send pre-shipment reminders

We're looking to expand this program soon. If you have any suggestions for what would make joining the Cookie Club more enjoyable, let us know!

Can I change my shipping/billing info?

Yes!

Log in to your account here (or click the person icon in the upper right corner)

Click Manage Subscription (in green)

On the top menu , you'll see both "Shipping" and "Payment Methods" as options.

In Shipping, click on your address and the option to Edit both your shipping info and your payment info will appear.

If you run into any issues, email rachel [at] maxinesheavenly [dot] com for help.

Can I change what goes in my order?

Sure can.

To ADD items to your order:

Log in to your account here (or click the person icon in the upper right corner)

On the top menu bar, click "Subscriptions." You'll see a large "Add a Product" button next to your active subscriptions. Click the button and add the products you want.

To REMOVE items from your order:

Log in to your account here (or click the person icon in the upper right corner)

Click Manage Subscription (in green on the right)

Under Active Subscriptions, click the item you would like to remove. Scroll down until you see the option to Cancel The Subscription.

Click Cancel Subscription and follow the prompts. Please note that this cancel only this item from your subscription.

If you run into any issues, email rachel [at] maxinesheavenly [dot] com for help.

Do I have frequency options?

Yes!

You have the option to get cookies every month or every 2, 3, or 6 months. These options appear when you choose the Subscribe & Save option on the product page. Choose your frequency from the dropdown menu.

Can I skip or cancel my subscription?

Sure can.

To SKIP your subscription:

Log in to your account here (or click the person icon in the upper right corner)

Click Manage Subscription (in green)

On the top menu, click Upcoming Orders.

Click your next order and scroll down until you see Skip This Order at the bottom. Click and follow the prompts.

To CANCEL your subscription:

There are no chains with these cookies. Cancel anytime.

Log in to your account here (or click the person icon in the upper right corner)

Click Manage Subscription (in green on the right)

Click “View Details” under your order.

You'll see a list of options. The last option is Cancel Subscription.

Click that dropdown menu and click the red "Cancel Subscription" button.

Please note that if your order has already gone through, we may have already charged you and started to ship. If the cookies are out of our hands, we can’t cancel that order or refund.

If you run into any issues, email rachel [at] maxinesheavenly [dot] com for help.

Wholesale FAQs

Do you have a wholesale catalog?

The wholesale store sells the same items that we have in our ecommerce store, sold in larger quantities.

You can get a case of our 7.2 oz boxes (8 boxes to a case), a case of our 9.0 oz snack boxes (8 to a case), and caddies of snack packs (10 snack packs to a caddy).

How do I set up a wholesale account?

Please apply here and we will set up an account for you.

Who is eligible for wholesale?

The wholesale store is open to retailers and large offices.

Are there minimums?

You must order a minimum of $50 to get wholesale pricing.

Free shipping is available for orders over $149. Orders below this amount will pay $9.99 shipping.

More questions?

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